Management Accountant - International
	Location:	Malta
	Salary:	Excellent
	Start Date:	ASAP
	Position:	Management Accountant - International
	Details:	The Position Our client, a major organization within the i-Gaming sector, is looking for a dedicated, self motivated, CIMA/ACCA/ACA Part-Qualified individual to support the International Finance Manager in the provision of all financial reporting and analysis to the International side of the business. Key Responsibilities / Duties • Produces monthly P&Ls to the Regional and Country Managers; providing supporting analysis and commentary to explain key drivers of financial performance • Advises the Country Managers on the effectiveness and efficiency of their spend • Posts accruals and prepayments for month end accounting of operational cost centres, and maintains balance sheet reconciliations • Assists in preparation of Business Cases for new marketing and operational initiatives in the emerging markets • Develops internal control procedures on expenditure • Produces ad hoc financial analysis at the request of the International team to provide continuing support experience & Qualifications required • CIMA/ACCA/ACA Part Qualified / Finalist • Advanced Excel • Previous experience in cost control and KPI reporting/analysis Key Skills & Attributes • Able to work as part of a team in a fast paced and changing environment • Provides the required support and advice to Commercial Managers • Good interpersonal skills with an ability to communicate to all levels within the business • Meticulous and attentive to detail • Flexible and adaptable, enjoying a frequently changing environment games fraud team lead You will be rewarded with: • A highly competitive remuneration • An annual salary review • Great career progression opportunities • Our client’s employee referral scheme • A comprehensive healthcare package • A holistic Life Insurance package • Performance-related bonus • An excellent social calendar
	Contact:	Our client is interviewing suitable candidates at the moment, so if you are serious about moving your career forward within a professional and friendly company send your CV now or call and speak to one of our professional recruitment specialist on +356 21373 482 Please apply at jobs@pg-global.com

 

	Web Content Manager
	Location:	Malta
	Salary:	Excellent
	Start Date:	ASAP
	Position:	Web Content Manager
	Details:	Our Client An excellent opportunity has arisen with one of our clients in the i-Gaming sector. They are currently seeking to employ a Web Content Manager, due to their constant expanding. Responsibilities and Duties: As a Web Content Manager you will be in charge of the Content group, managing our websites with the ultimate goal of increasing revenues and loyalty from our customer base. The position combines high-level strategic and analytical thinking with a hands-on marketing approach. The areas of responsibility involve but are not limited to: • Delivering world-class content in more than 15 different languages that improves customer profitability and retention including: o Planning, creation and implementation of all on-site and e-mail campaigns o Day to day management of all content updates o Managing and refining testing and bug fixing routines o Segmenting customer groups, creating new and refining existing loyalty schemes o SEO and site performance enhancements o New initiatives and projects to improve customer experience on the site o Re-activation of non-active customers • Handling requests from and liaising with different departments, writing specifications, coordinating resources and ensuring project deadlines are met • Successful management of the Content group • Constant improvement of CMS and CRM-systems, planning schedules, specification routines and translation management The Content Manager will constantly evaluate KPI-s regarding customer retention and report to the Business Area Manager. Ideal Candidate: You are very ambitious and have a genuine interest in visual and text-based B2C marketing, communication and usability on the web. As an individual you learn fast, pay attention to details and are not afraid of taking responsibility. You want to join an international, fast-moving and highly competent team where tight cooperation and short lead-times are parts of the everyday work. You have excellent communication skills, enjoy working in groups and projects and want to build your career in a fast-paced environment. Required: • An academic degree in marketing, communications or a related discipline • A minimum of 2 years B2C online marketing and/or communication experience, preferably managing multilingual online operations • A proven track record of successful website marketing management • Excellent organizational, project and time management skills as well as an analytical and commercial mindset Desired: • Proficiency in copywriting • Relevant work experience within the online gaming industry • Experience of doing functionality and design specifications • Bilingualism (English plus another European language)
	Contact:	Our client is interviewing suitable candidates at the moment, so if you are serious about moving your career forward within a professional and friendly company send your CV now or call and speak to one of our professional recruitment specialist on +356 21373 482 Please apply at jobs@pg-global.com

 

	Customer Support Manager
	Location:	Malta
	Salary:	Excellent
	Start Date:	ASAP
	Position:	Customer Support Manager
	Details:	Our Client An excellent opportunity has arisen with one of our clients in the i-Gaming sector. They are currently seeking to employ a Web Content Manager, due to their constant expanding. Responsibilities and Duties: Our client is offering a key position in the company where you will be responsible for the running of our customer support operation. Among other things, the assignment involves: - Managing a 24/7 operation employing agroup of around 30 customer support agents - Provide insight and direction in the planning of the entire customer support operation - Organize and optimize the daily operations within the support - Working under pressure with deadlines, in a result oriented environment As an important part of a successful company you will have the opportunity to grow, learn and evolve both your competence and personality within an industry offering many interesting challenges. Ideal Candidate: You are ambitious and have experience managing a call centre. You are used to managing a group of people and find personnel issues challenging and interesting. You act proactively when seeing a potential problem, you have excellent communication skills, and you are able to work very independently and have a strong sense of self motivation You want to join a young, international and fast paced team where new challenges appear daily, and you have high standards when it comes to the quality of the service delivered, and the pace it’s delivered at. Required: • Preferably an academic degree in business or administration • A minimum of 12 months managing a call centre • Excellent analytical, organizational and communication skills Desired: • Work experience within the online gaming industry • Technical knowledge of IT/web based applications, possibly with work experience within IT • Used to working with deadlines and able to deliver quality output under pressure
	Contact:	Our client is interviewing suitable candidates at the moment, so if you are serious about moving your career forward within a professional and friendly company send your CV now or call and speak to one of our professional recruitment specialist on +356 21373 482 Please apply at jobs@pg-global.com

 

	Greek (Native) Outbound Agent:
	Location:	Malta
	Salary:	Very Attractive
	Start Date:	ASAP
	Position:	Greek (Native) Outbound Agent:
	Details:	Position Purpose: The outbound team is part of our client’s customer services department and provides an outbound telephone service to educate, validate and activate every customer. The team is currently expanding due to the growth of our client’s customer base and our expansion into different betting markets. Key Responsibilities / Duties: • To manage proactive outbound calling to various customer segments. • Work to daily and weekly objectives and targets. • Ensure that more complex customer issues are followed up and resolved in a timely manner. • Provide first line support to customers. • Proactively develop customer relationships by maintaining contact at an appropriate level. • To fully comprehend the full implications of verification to the customer. • To ensure the right balance between outbound sales and verification is consistently achieved. • Feedback recurring customer issues to Team Leader and relevant internal department, where applicable. • Contribute to the ongoing development and improvement of our client’s customer experience. • First point of contact for most of our client’s customers – must act as an ambassador for the company. • Updating Excel Worksheets and recording customer responses. Experience & Qualifications Required: • Must have at least 6 months experience in a customer service / Telesales role, ideally in a contact centre environment with high call volumes. • Worked to targets and objectives. • Experience of using Microsoft Word, Excel and the Internet. • Must have a keen interest of sport. Key Skills and Attributes: • Be a native Greek with fluency in English. • Excellent verbal and written communication skills. • Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers. • High level of customer service orientation, with a proven ability to see problems through to their resolution. • Demonstrates initiative, providing ideas and suggestions to improve the customer experience. • A proven team player with a ‘can do’ attitude. • Passionate about providing excellent service. • Self Motivated. • Able to work in a pressurised environment. Special Conditions: Shift rotas and weekend work.
	Contact:	Our client is interviewing suitable candidates at the moment, so if you are serious about moving your career forward within a professional and friendly company send your CV now or call and speak to one of our professional recruitment specialist on +356 21373 482 Please apply at jobs@pg-global.com

 

	Italian (Native) Outbound Agent:
	Location:	Malta
	Salary:	Very Attractive
	Start Date:	ASAP
	Position:	Italian (Native) Outbound Agent:
	Details:	Position Purpose: The outbound team is part of our client’s customer services department and provides an outbound telephone service to educate, validate and activate every customer. The team is currently expanding due to the growth of our client’s customer base and our expansion into different betting markets. Key Responsibilities / Duties: • To manage proactive outbound calling to various customer segments. • Work to daily and weekly objectives and targets. • Ensure that more complex customer issues are followed up and resolved in a timely manner. • Provide first line support to customers. • Proactively develop customer relationships by maintaining contact at an appropriate level. • To fully comprehend the full implications of verification to the customer. • To ensure the right balance between outbound sales and verification is consistently achieved. • Feedback recurring customer issues to Team Leader and relevant internal department, where applicable. • Contribute to the ongoing development and improvement of our client’s customer experience. • First point of contact for most of our client’s customers – must act as an ambassador for the company. • Updating Excel Worksheets and recording customer responses. Experience & Qualifications Required: • Must have at least 6 months experience in a customer service / Telesales role, ideally in a contact centre environment with high call volumes. • Worked to targets and objectives. • Experience of using Microsoft Word, Excel and the Internet. • Must have a keen interest of sport. Key Skills and Attributes: • Be a native Italian with fluency in English. • Excellent verbal and written communication skills. • Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers. • High level of customer service orientation, with a proven ability to see problems through to their resolution. • Demonstrates initiative, providing ideas and suggestions to improve the customer experience. • A proven team player with a ‘can do’ attitude. • Passionate about providing excellent service. • Self Motivated. • Able to work in a pressurised environment. Special Conditions: Shift rotas and weekend work.
	Contact:	Our client is interviewing suitable candidates at the moment, so if you are serious about moving your career forward within a professional and friendly company send your CV now or call and speak to one of our professional recruitment specialist on +356 21373 482 Please apply at jobs@pg-global.com

 

	Gaming Marketing Operations Executive
	Location:	Malta
	Salary:	Very Attractive
	Start Date:	ASAP
	Position:	Gaming Marketing Operations Executive
	Details:	THE ROLE AND THE DEPARTMENT. To assist in the management and daily running of our client’s Casino and Games products. Working closely with the marketing function to improve communications both internally and externally. Adding value through continued analysis and insight, and helping to build even better relationships and processes within the business. The position will report to the Casino Marketing Manager and will require a strong working relationship with customer operations, customer services and central marketing functions within the business. The successful candidate will share in our goal of making the Casino and Games products the best value gaming site on the web, where fairness, integrity and transparency are all core to delivering a different kind of gaming experience. THE RESPONSIBILITIES. • Assist in the management of casino daily operations. • Act as the main point of contact between customer services and the gaming team, optimizing customer solutions, and escalating issues where necessary. • Manage the process of the Casino bonus system. Manage the creation, development and allocation of customer bonuses, and all associated bonus reporting and problem solving. • Produce weekly reports to the wider business on bonus and promotion performance. • Assist with the internal communication agreed marketing strategies, through liaison with the gaming team and all business teams responsible for marketing implementation. • Work with the gaming team and the website teams to ensure all customer focused marketing and promotional material is consistent with the brand. • Liaise with the support teams of our commercial partners to maintain and develop the relationships and service levels required by the business. • Assist in the preparation of weekly/monthly reports. • Provide analysis and support on any ad hoc issues arising in the business. • Raising relevant PO’s as needed by differing teams. THE MUST HAVES. • Excellent communication and problem solving skills. • Self motivated and keen appetite to learn. • Customer service/ customer operations experience. • An understanding of online marketing. • Basic reporting skills, and good Microsoft Excel skills. THE NICE TO HAVES. • Experience of working within a gaming operations or marketing team • A keen interest in sport and gaming THE REWARDS. • Competitive salary • Annual salary review • Private health care • A comprehensive life insurance plan • An employee referral scheme • Performance-related bonus • Long service awards • Recognition program • Discounts through corporate deals • A fun working environment
	Contact:	Our client is interviewing suitable candidates at the moment, so if you are serious about moving your career forward within a professional and friendly company send your CV now or call and speak to one of our professional recruitment specialist on +356 21373 482 Please apply at jobs@pg-global.com

 

	Exchange Games Manager
	Location:	Malta
	Salary:	Very Attractive
	Start Date:	ASAP
	Position:	Exchange Games Manager
	Details:	Background: Our client’s Exchange Games (XG) is a hugely successful innovation that now needs to be taken to the next level. A commercially driven marketeer with at least two years online gaming experience is required to work for our client’s expanding Malta office. Reporting to the Head of Games, the successful applicant will be responsible for driving revenue by co-ordinating all marketing activity for XG, and working with the Product team on development. He or she will also be responsible for the day-to-day operation of the Exchange Games product, including managing liquidity and risk and liaising with Customer Services on specific customer issues. Key to success will be ability to co-ordinate work within our client’s internal teams, such as marketing and product development. Being a good communicator and team player is essential for this role, as well as a commercial understanding of how this business makes money and what motivates people to play. Specific tasks will include: • P & L responsibility for our client’s Exchange Games. • Planning and co-ordinating an ongoing programme of acquisition, cross-sell, up-sell and reactivation campaigns. Maximising ROI. • Understanding and knowing playing attributes of high level players. Working with Key Account Managers and International teams to deliver excellence in bespoke customer relationship management. • Driving the commercial requirements of Exchange Game product development, including the games themselves, websites and non customer facing tools such as backend management systems. • Management of exchange game automated trading systems to maximise profitability. • Champion the “XG” product internally, ensuring it receives maximum ‘share of voice’ – particularly that it is adequately promoted alongside our client’s other product. Experience: • Bright and proactive self-starter. • At least 2 years marketing / campaign management experience within the new media environment. • Strong analytical / reporting skills required with working knowledge of Microsoft Excel. • Experience of working with large, high profile partners would be an advantage. • Should have a broad and current knowledge of Online Gaming. • Highly organised with good communication and personal skills. • Any experience of bookmaking or financial or sports spread betting trading would be a bonus as well as an understanding of betting exchanges.
	Contact:	Our client is interviewing suitable candidates at the moment, so if you are serious about moving your career forward within a professional and friendly company send your CV now or call and speak to one of our professional recruitment specialist on +356 21373 482 Please apply at jobs@pg-global.com

 

	Swedish Customer Service Agent
	Location:	Malta
	Salary:	Excellent
	Start Date:	ASAP
	Position:	Swedish Customer Service Agent (C.S.A)
	Details:	One of our major clients within the i-Gaming sector is currently recruiting for a Swedish Customer Service Agent (C.S.A). Our client, is offering an exceptional range of Sportsbetting, Livebetting, Poker, Casino, Greyhound Racing, Lotto and Fixed Odds Games. They have an excellent reputation within the Gaming industry, and are constantly expanding. Position Purpose: Customer service operators manage all aspects of our client’s customer experience. The Customer Service department is expanding rapidly due to the growth of our client’s customer base and the expansion into different betting markets. Key Responsibilities / Duties: • Respond promptly and effectively to incoming customer calls, emails and any other new channel (e.g. web chat, etc…) • Participate in outbound call campaigns when required by management, • Ensure that more complex customer issues are followed up and resolved in a timely manner (by following defined escalation path if required) • Provide technical support to customers. • Proactively develop customer relationships by maintaining contact at an appropriate level. • Feedback recurring customer issues to Team Leader/Shift Leader and relevant internal departments where applicable. • Contribute to the ongoing development and improvement of our client’s customer experience. • Keep the Knowledge base updated by submitting new standard replies when relevant. Person Specification Experience & Qualifications Required: Essential: • Must have at least one years’ experience in a customer service role, with a passion for Sports. • Experience of using Microsoft Word, Excel and the Internet. Key Skills and Attributes: • High level of customer service orientation, with a proven ability to see problems through to their resolution. • Excellent written and verbal communication skills. • Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers. • Shows initiative, suggesting ways to improve our client’s customer experience. • A proven team player with a ‘can do’ attitude. • Flexible approach to working in a dynamic and often hectic environment. • Passionate about providing excellent service. • Winning attitude. Special Conditions: Will be required to work shifts
	Contact:	Our client is interviewing suitable candidates at the moment, so if you are serious about moving your career forward within a professional and friendly company send your CV now or call and speak to one of our professional recruitment specialist on +356 21373 482 Please apply at jobs@pg-global.com

 

	Programmer
	Location:	Malta
	Salary:	Based on experience
	Start Date:	ASAP
	Position:	Programmer
	Details:	Key Responsibilities/Duties: The duties will include but not be limited to the below - Front-end and back-end programming for in-house systems or external systems - Develop and administer databases for in-house systems - Cooperate with graphics designers, project managers and other departments both in Malta and internationally - Assist IT Manager in preparing (analyze, design) projects for ParsPro (Purchase Orders) - Assist IT Manager in preparing (analyze, design) projects and other development jobs (external or in-house) - Assist IT Manager in reporting on ongoing projects Experience & Qualifications Required : • Good knowledge of PHP, HTML, JavaScript. • Knowledge of AJAX and ActionScript is not required but is an asset.
	Contact:	Our client is interviewing suitable candidates at the moment, so if you are serious about moving your career forward within a professional and friendly company send your CV now or call and speak to one of our professional recruitment specialist on +356 21373 482 Please apply at jobs@pg-global.com

 

	IT Administrator
	Location:	Malta
	Salary:	Attractive for right person
	Start Date:	ASAP
	Position:	IT Administrator
	Details:	Your day to day responsibilities will be: *Maintain remote Windows 2003 and MS SQL 2005 servers, load balancers and firewalls. *Schedule installations and upgrades and maintain them in accordance with established IT policies and procedures. *Conduct routine hardware and software audits of workstations and servers for compliance with established standards, policies, configuration guidelines and procedures. Provide day-to-day support will be: upgrades, operating system tuning, replication/backup for security, high availability, and disaster recovery. Build new servers to deliver applications over the web. Create and maintain MS SQL Databases, Provide 2nd line customer support. The right candidate must be able to demonstrate a solid work history with a minimum of 2 yrs experience in a similar role. Certification highly desirable (MCDBA, MCPD)
	Contact:	Our client is interviewing suitable candidates at the moment, so if you are serious about moving your career forward within a professional and friendly company send your CV now or call and speak to one of our professional recruitment specialist on +356 21373 482 Please apply at jobs@pg-global.com

 

	Customer Service Agents- Native Greek Speakers
	Location:	Malta
	Salary:	Based on Experience
	Start Date:	ASAP
	Position:	Help-Desk Operator- Native Greek Speakers
	Details:	Our clients Customer Service department is expanding due to the growth of their customer base and the expansion into different betting markets. Key Responsibilities / Duties: • Respond promptly and effectively to incoming customer calls, emails and any   other new channel (e.g. web chat, etc…) • Participate in outbound call campaigns when required by management, • Ensure that more complex customer issues are followed up and resolved in   a timely manner (by following defined escalation path if required) • Provide technical support to customers. • Proactively develop customer relationships by maintaining contact at an   appropriate level. • Feedback recurring customer issues to Team Leader/Shift Leader and relevant   internal departments where applicable. • Contribute to the ongoing development and improvement of the customer’s   experience. • Keep the Knowledge base updated by submitting new standard replies when relevant. KPI’s: • Reply to any incoming phone calls within xx seconds on average • Reply to any incoming email within xx minutes on average • Phone quality check > 75 % success rate • Email quality check > 75 % success rate • Be an active and positive team member Key Working Relationships: • Works closely with Team Leader/Shift Leader and other members of the   customer service team. • Head of Call Centre • Any X-functional partner (e.g. Marketing, Product, Operations) • First point of contact for most customers – must act as an ambassador   for the company. Experience & Qualifications Required: Essential: • Must have at least one years’ experience in a customer service role, ideally   in a contact centre environment with high call volume. • Experience of using Microsoft Word, Excel and the Internet. Desirable: • Ideally will have experience and knowledge of the betting industry. • A good knowledge of Poker and Casino and Exchange Games • Previous experience in a Multi-cultural environment
	Contact:	Our client is interviewing suitable candidates at the moment, so if you are serious about moving your career forward within a professional and friendly company send your CV now or call and speak to one of our professional recruitment specialist on +356 21373 482 Please apply at jobs@pg-global.com

 

	Customer Service Agents- Danish Speakers
	Location:	Malta
	Salary:	Based on Experience
	Start Date:	ASAP
	Position:	Help-Desk Operator- Native Greek Speakers
	Details:	Our clients Customer Service department is expanding due to the growth of their customer base and the expansion into different betting markets. Key Responsibilities / Duties: • Respond promptly and effectively to incoming customer calls, emails and any   other new channel (e.g. web chat, etc…) • Participate in outbound call campaigns when required by management, • Ensure that more complex customer issues are followed up and resolved in a   timely manner (by following defined escalation path if required) • Provide technical support to customers. • Proactively develop customer relationships by maintaining contact at an   appropriate level. • Feedback recurring customer issues to Team Leader/Shift Leader and relevant   internal departments where applicable. • Contribute to the ongoing development and improvement of the customer’s   experience. • Keep the Knowledge base updated by submitting new standard replies when   relevant. KPI’s: • Reply to any incoming phone calls within xx seconds on average • Reply to any incoming email within xx minutes on average • Phone quality check > 75 % success rate • Email quality check > 75 % success rate • Be an active and positive team member Key Working Relationships: • Works closely with Team Leader/Shift Leader and other members of the   customer service team. • Head of Call Centre • Any X-functional partner (e.g. Marketing, Product, Operations) • First point of contact for most customers – must act as an ambassador for   the company. Experience & Qualifications Required: Essential: • Must have at least one years’ experience in a customer service role, ideally   in a contact centre environment with high call volume. • Experience of using Microsoft Word, Excel and the Internet. Desirable: • Ideally will have experience and knowledge of the betting industry. • A good knowledge of Poker and Casino and Exchange Games • Previous experience in a Multi-cultural environment
	Contact:	Our client is interviewing suitable candidates at the moment, so if you are serious about moving your career forward within a professional and friendly company send your CV now or call and speak to one of our professional recruitment specialist on +356 21373 482 Please apply at jobs@pg-global.com

 

	Sportsbook Odds Compiler/ Trader
	Location:	Malta
	Salary:	Based on Experience
	Start Date:	ASAP
	Position:	Sportsbook Odds Compiler/ Trader
	Details:	Position Purpose: The Sportsbook Odds Compiler/Trader will be part of a team responsible for compilation and trading of all sports offered in our sportsbook. Initially our main offer will be limited to the Italian region but will encompass a range of UK, European and International sports. Key Responsibilities / Duties: • Compiling odds for European and International Soccer leagues as well as other sports such as Tennis, Basketball, Ice Hockey, and others • Running and managing LIVE football betting markets • Creating and settling betting markets • Continuous monitoring and response to sports/football information • Monitoring real time industry betting markets and react accordingly to any extraordinary market movements • Managing risk and positions on various markets • Ensuring the product is competitive in terms of both odds and range of bets Key Skills and Attributes: • At least 2 years experience in a similar role • Strong numerical and analytical skills • Good organisational skills • Proficient in the use of MS Office, especially Excel • An enthusiastic fan of most sports Special Conditions: • This role requires weekend and shift work
	Contact:	Our client is interviewing suitable candidates at the moment, so if you are serious about moving your career forward within a professional and friendly company send your CV now or call and speak to one of our professional recruitment specialist on +356 21373 482 Please apply at jobs@pg-global.com

 

	Games Fraud & Collusion Analyst
	Location:	Malta
	Salary:	Attractive salary
	Start Date:	Start Immediate
	Position:	Games Fraud & Collusion Analyst
	Details:	The role of the Games Fraud & Collusion analyst is to monitor poker activity, identify, prevent and detect fraud within the Games and poker platform. The role involves monitoring poker play, identifying collusion, chip dumping and fraud utilising a number of detection and investigation techniques in order to detect suspect or prohibited activity, investigate and subsequently tackling suspicious accounts. Key Responsibilities / Duties: • Reporting to the Games Fraud and Collusion Team Leader, the applicant will have responsibility to monitor game play to ensure that no prohibited acts are taking place, running daily reports and reviewing transactions to identify fraudulent activity • The role will also involve dealing with enquiries from customers regarding possible collusion, undertaking the investigation of fraud and collusion and assisting with the investigation and reconciliation of chargebacks • Refining and introducing new prevention techniques Experience & Qualifications Required: Essential: • Previous Poker/Casino/Gaming operations experience with the ability to identify fraud and unusual activity • A clear understanding of international online payment methods Desirable: • Knowledge of foreign language/customs • Some knowledge of Money Laundering detection methods and regulation • Experience dealing with chargebacks Key Skills and Attributes: • Numerate with excellent analytical skills • Proficient in the use of MS Office, especially Excel • High level of attention to detail and absolutely trustworthy
	Contact:	Our client is interviewing suitable candidates at the moment, so if you are serious about moving your career forward within a professional and friendly company send your CV now or call and speak to one of our professional recruitment specialist on +356 21373 482 Please apply at jobs@pg-global.com

 

	Customer Service Agents- Native Italian Speakers
	Location:	Malta
	Salary:	Based on Experience
	Start Date:	ASAP
	Position:	Help-Desk Operator- Native Italian Speakers
	Details:	Our clients Customer Service department is expanding due to the growth of their customer base and the expansion into different betting markets.  Key Responsibilities / Duties: • Respond promptly and effectively to incoming customer calls, emails and any other new channel (e.g. web chat, etc…) • Participate in outbound call campaigns when required by management, • Ensure that more complex customer issues are followed up and resolved in a timely manner (by following defined escalation path if required) • Provide technical support to customers. • Proactively develop customer relationships by maintaining contact at an appropriate level. • Feedback recurring customer issues to Team Leader/Shift Leader and relevant internal departments where applicable. • Contribute to the ongoing development and improvement of the customer’s experience. • Keep the Knowledge base updated by submitting new standard replies when relevant. KPI’s: • Reply to any incoming phone calls within xx seconds on average • Reply to any incoming email within xx minutes on average • Phone quality check > 75 % success rate • Email quality check > 75 % success rate • Be an active and positive team member Key Working Relationships: • Works closely with Team Leader/Shift Leader and other members of the customer service team. • Head of Call Centre • Any X-functional partner (e.g. Marketing, Product, Operations) • First point of contact for most customers – must act as an ambassador for the company. Experience & Qualifications Required: Essential: • Must have at least one years’ experience in a customer service role, ideally in a contact centre environment with high call volume. • Experience of using Microsoft Word, Excel and the Internet. Desirable: • Ideally will have experience and knowledge of the betting industry. • A good knowledge of Poker and Casino and Exchange Games • Previous experience in a Multi-cultural environment
	Contact:	Our client is interviewing suitable candidates at the moment, so if you are serious about moving your career forward within a professional and friendly company send your CV now or call and speak to one of our professional recruitment specialist on +356 21373 482 Please apply to jobs at jobs@pg-global.com

 

	Customer Service Agent - Native Spanish Speaker
	Location:	Malta
	Salary:	Based on Experience
	Start Date:	ASAP
	Position:	Customer Service Agent - Native Spanish Speaker
	Details:	Our client is a leading software and services provider to the worldwide Internet Gaming market. Responsibilities: • Handling customer requests either by telephone or e-mail • Assisting customers on how to use the company products/services • Troubleshooting technical problems faced by customers Requirements & Qualifications: • Excellent written and oral communication skills in English and fluency in Spanish. Other languages considered a BIG bonus • Experience in a call centre or customer service environment will be considered an advantage • Excellent PC skills • IT support experience will be considered an advantage Attributes: • Good problem solver • Team player • Ability to work shifts • Effective interpersonal skills • Ability to work in a multi-cultural environment • Quick learner Remuneration An attractive remuneration package, which includes: • Language premium • Career Development. Special Conditions: • You will need to be able to complete 4 weeks paid training in Cypress. Flights and accommodation all inclusive.
	Contact:	Our client is interviewing suitable candidates at the moment, so if you are serious about moving your career forward within a professional and friendly company send your CV now or call and speak to one of our professional recruitment specialist on +356 21373 482 Please apply to jobs at jobs@pg-global.com

 

	Customer Service Agent- Norwegian Speaker
	Location:	Malta
	Salary:	LM 12,000 pa
	Start Date:	ASAP
	Position:	Customer Service Agent- Norwegian Speaker
	Details:	Our client is an online bookmaker offering a huge range of Sportsbetting, Poker, Casino, Greyhounds, Tote and other games. Working for this betting company your day to day responsibilities will include: > Providing email and phone support to all sports betting, casino and poker clients > Update website in local language > Translation of weekly newsletter > Assist country manager and CRM manager with various campaigns > Monitor clients and general ad hoc duties To be successful for this role you will need to have a good knowledge of sports and gaming and a very high standard of mother tongue both written and spoken. You will also need to be flexible to work weekends and public holidays. To be more specific about the working hours then each employee in Customer Service works 5 days a week. Each working day is 9 hours including a 30 minutes lunch or dinner break. An early shift will be 8-17 and a late shift 14-23. Other days it could be 10-19 or 12-21 depending on the sports fixtures and poker tournament schedules. New employees will be expected to have at least 3 early or late shifts per week. All employees are entitled to 25 holidays per year. This may vary, so must be flexible.
	Contact:	Our client is interviewing suitable candidates at the moment, so if you are serious about moving your career forward within a professional and friendly company send your CV now or call and speak to one of our professional recruitment specialist on +356 21373 482 Please apply to jobs at jobs@pg-global.com

 

	Customer Service Agent- Nordic Speakers
	Location:	Malta
	Salary:	Depending on experience
	Start Date:	ASAP
	Position:	Customer Service Agent- Nordic Speaker
	Details:	Our client is looking for customer service representatives, who are native Swedish, Norwegian, Danish and can read and write English. Duties Include: > Highly motivated, responsible and capable to work independently, although teamwork is essential. > Translations from English to mother tongue > Updating country specific website > Answering customer inquiries in professional (efficient and polite) manner via E-mail, Chat and Telephone > Maintain excellent product knowledge and keep up to date (in-house training provided) > Proactive approach/input regarding improvements on the product appreciated > Assisting fraud manager by reporting and checking customer accounts > Assisting with side duties regarding the upkeep of the site > Available Sun-Mon, morning and evening shifts (40hr week) > Creating and maintaining a friendly work environment
	Contact:	Our client is interviewing suitable candidates at the moment, so if you are serious about moving your career forward within a professional and friendly company send your CV now or call and speak to one of our professional recruitment specialist on +356 21373 482 Please apply to jobs at jobs@pg-global.com

 

	Poker Marketing Executive
	Location:	Malta
	Salary:	Open to attract right candidate
	Start Date:	ASAP
	Position:	Poker Marketing Executive
	Details:	Since our client was launched in June 2000 it has become the largest online betting company in the UK and the largest bet exchange in the world, with currently over 1,000,000 clients. Key Responsibilities / Duties: • Develop monthly activity plans including specific project briefs which the Central Marketing Services team (CMS) will execute • Plan effective room activity promotions and ensure internal sign off from Legal, Customer Services and Payments • Write copy to support all promotional activity across all key channels including website, email, direct mail always ensuring a consistent tone of voice • Enhance community aspect of Poker by delivering relevant room activity messaging and content • Provide competitor monitoring reports specifically focusing on interesting promotions, room activity and loyalty schemes • Maintain good communication links with all London based Poker marketing staff to ensure management objectives are being achieved • Assist in the communication of new product development to central marketing team and help devise plans to maximise potential returns • Maximise value from sponsorship of the World Series of Poker Europe Key Skills and Attributes: • A graduate with at least a year’s experience, preferably either in a Marketing agency with online clients or an online gaming business • Excellent copy writing skills • A confident communicator that is comfortable working with a variety of different personality types • An ambitious character who has the desire to succeed in a fast paced business environment Experience and Qualifications required: • University Degree • Good working knowledge of Microsoft Office applications • A minimum of one year marketing experience
	Contact:	Our client is interviewing suitable candidates at the moment, so if you are serious about moving your career forward within a professional and friendly company send your CV now or call and speak to one of our professional recruitment specialist on +356 21373 482 Please apply to jobs at jobs@pg-global.com

 

	J2EE/Web Developer
	Location:	Malta
	Salary:	Depending on experience
	Start Date:	ASAP
	Position:	J2EE/Web Developer
	Details:	Are you interested in working for an expanding Swedish company in a fast-growing industry? Our client’s businesss idea is to offer a wide variety of online gaming products to customers all over the world. We are quoted on the Swedish Stock Exchange and employ over 130 people. They are an entrepreneurial company with employees from all over the world, creating a creative and international atmosphere. Our top-notch office premises are situated in Malta, a Mediterranean island offering more than 300 sunny days a year and the best diving waters in Europe. Who are you? You are a hands-on developer with proficiency and interest in both J2EE and web programming. You have a bachelor’s or master’s degree in computer science and a few years of work experience. As a person you learn fast, pay attention to details and have a focus and dedication to your work. You want to join a young, international and ambitious team where tight cooperation and short lead-times are parts of the everyday work. Your English communication skills are great; you are a good team player and enjoy working in groups and projects. Required skills: • Minimum 2 years experience of Java/J2EE development • Excellent knowledge of XHTML, CSS, Javascript and Browser optimization • Proficiency in SQL (MS SQL Server 2005) Desired skills: • Knowledge of availability and usability in web applications • Subversion experience • Knowledge of Enterprise Java Beans (EJB) • JUnit experience We offer a responsible position where you, as a part of our technical department, will make the difference in the further development of our clients business. You will participate in all development activities: requirements specification, design, implementation, testing, etc. You will have the opportunity to grow, learn and challenge your competence in a team of highly competent colleagues. The position as a J2EE/Web Developer is quick-paced, developing and requires that you are an organised, structured, focused and driven individual.
	Contact:	If you are interested in working for a fast paced company ,please submit your Covering Letter and CV, in English, or call and speak to one of our professional recruitment specialist on +356 21373 482 Please apply to jobs at jobs@pg-global.com

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